Hours
Office Hours:
May – October: 9am – 5pm every day;
November – April: 10am – 4pm Tuesday – Thursday

View our train schedule here (Season runs mid-May through October.) 

Reservations
Reservations are highly recommended; required for Club, at least one week in advance, due to meal service. You may purchase tickets online at Buy Tickets, on Facebook with the Buy Tickets button, or by phone at 304-424-0736 during office hours (see above for hours).

If you made a donation to public television and received tickets as a gift, please call our office to make reservations. These tickets are good for Coach on the 3-hour Trough Trips and cannot be upgraded.

If you have a gift certificate or a credit, please call our office to make reservations.

Tickets
All tickets are will-call, meaning you pick them up the day of your trip. Upon arrival, please visit the Ticket Office (the blue caboose) and give them your name. In addition to your tickets, you will receive boarding instructions.

Ticket Office is open one (1) hour prior to departure time. Boarding begins about 30 minutes prior to departure.

Handicap Accessibility
We are not ADA compliant due to the historic nature of our equipment. However, we try our best to accommodate everyone. Our doorways are as narrow as 24″ wide and can be difficult for some wheelchairs to pass through. Please contact our office with any boarding concerns you have.

Cancellation Policy
Ticket sales are non-refundable. However, an in-house monetary credit can be held for a future excursion (subject to availability) for up to one year from the original excursion date. For events involving meal service, if cancellation is less than one week prior to excursion, a service fee will be charged.

Pets
While we do not accept pets on the train, service animals are permitted. For a definition of a service animal, please see the Americans with Disability Act (ADA) definition.

Weather
Train runs rain or shine. We rarely cancel an excursion. Exceptions would be a state of emergency or severe weather (ice, flooding, etc.) Eagles tend to be more active in overcast and/or rainy weather.

Food
We have a concession car on the train, which offers items such as hot dogs, popcorn, nachos, chips, candy, and drinks. It is cash only. You are welcome to bring a small lunch bag/cooler; no oversize or rolling coolers permitted. No alcohol permitted.

Restrooms
There are restrooms at the station as well as throughout the train.

Observation Cars
We have two observation cars on the train. One has a roof but has large open windows. This car is open during the entire trip. The other car is the gondola, which has no roof. It’s open while we travel through the Trough, where the eagles nest. All passengers are welcome to ride in the observation cars, except no children under 6 are permitted on the gondola. All children must be accompanied by an adult.

Privacy Policy
If you received an email from Potomac Eagle, your email address is listed with us as belonging to someone who has expressly shared this address for the purpose of receiving Potomac Eagle information in the future. We respect your privacy and will never share, sell, or rent individual or personal information. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails.

By riding, all passengers grant Potomac Eagle and its parent company, Eagle Canon Passenger Car Company, the right to include photographic, video, audio and other visual or audio portrayals of passengers taken during or in connection with the excursion for the purpose of trade, advertising, sales, publicity, promotion, training or otherwise.

Potomac Eagle Scenic Railroad makes every effort to maintain its schedule but reserves the right to alter schedules or equipment as operating conditions warrant.